Why hasn't my medical records request been fulfilled?

Waiting on medical records can be frustrating, especially while managing kidney cancer care, and delays like this are a common concern for many patients. Records requests can take longer for many reasons, so calling the records department or patient portal support to ask about the status and expected timeline is a helpful next step. Other members of this community are welcome to share what has worked for them when following up on a medical records request.

I usually connect with my PA and she follows through for me. It usually takes her about a week to get back to me.